Shipping & Returns Policy


Shipping

National

Burnbrae Wines' delivery service is provided by Fastway Couriers, TNT, Australia Post. We aim to deliver within 7-10 business days. Wines are packed in secure, padded packaging and breakages are rare. If you are not in attendance when delivery is made, your delivery instructions will be carried out. 

International

We currently do not offer international shipping.

Shipping Fees

Shipping fees apply and vary depending on the delivery location.

 

Returns

We offer refunds and exchanges for incorrect, damaged and defective items only.

Our policy is valid for 30 days from the time of purchase, after this we can not offer you a refund or exchange.

To complete your return, we require your receipt or proof of purchase. 

There are certain situations where only partial refunds are granted: (if applicable):

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email or call to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at cheers@burnbraewines.com.au

Exchanges

We only replace items if they are incorrect, defective or damaged. If you need to exchange it for the same item, send us an email at cheers@burnbraewines.com.au and send your item to: Burnbrae Wines, 548 Hill End, Mudgee, NSW, 2850.

You may be responsible for paying for your own shipping costs for returning your item. Shipping costs may be refund once your return has been received.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.